At ShopSmart, we strive to ensure that our customers are satisfied with their purchases. If you're not completely happy with your order, we have a simple return and refund process in place to help.
You can return products within 30 days of receiving your order, as long as the product is unused, undamaged, and in its original packaging.
To initiate a return, please contact our customer service at support@shopsmart.com with your order number and the item(s) you wish to return. We will guide you through the return process.
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment service provider, it may take 5-10 business days for the refund to appear in your account.
Some items are non-returnable, including:
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.
If your return is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, the return shipping costs will be your responsibility.
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return and send you a replacement or process a full refund.
If you have any questions or concerns about our Return & Refund Policy, please contact us at: support@shopsmart.com.